Relation clients

Prospection : Le démarchage téléphonique résiste

Depuis le 11 août, le démarchage téléphonique sans consentement préalable est, en principe, interdit. Pourtant, les appels indésirables n’ont pas disparu. Fin septembre, près...

Franck Le Vallois – La « proximité augmentée » : changement de paradigme pour les réseaux de distribution

How can insurers follow banks and improve their customer experience ?

Le digital renforce la proximité mutuelles-adhérents

Agents d’assurance, êtes-vous des entrepreneurs connectés ?

L’assurance 100% digitale, l’arbre qui cache la forêt

"Comme chez vous", concept d'agences d'AG2R La Mondiale-Viasanté

La MAIF, 1ère marque française en expérience client

De nouveaux modèles transforment la relation clients

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TRIBUNES

Trophées de l’Assurance : ITW de la personnalité de l’année

Trophées de l’Assurance : ITW du Manager de l’année

ITW Talents de l’assurance : Jérôme Balmes

NOS PRODUCTIONS

Trophées de l’Engagement : les candidatures sont ouvertes !

10 entretiens avec les transformers de la relation clients

Assurance et crédit par téléphone : la fin d’un modèle ?

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